
Roberta O'keith Lss
My passion and purpose is to see businesses do better by managing their employee and customer experiences with... | Lenexa, Kansas, United States
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Roberta O'keith Lss’s Emails ro****@mi****.edu
Roberta O'keith Lss’s Phone Numbers No phone number available.
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Roberta O'keith Lss’s Location Lenexa, Kansas, United States
Roberta O'keith Lss’s Expertise My passion and purpose is to see businesses do better by managing their employee and customer experiences with an "excellence" mindset. Above all else, be excellent in what you do and remember the human experience. Whether you are a B2B or B2C business, your customer/ client churn is where your improvement efforts need to be. It shouldn't be just a number on a scorecard. It should be driving key decisions in product development, strategic growth plans, and prioritizing continuous improvement efforts. This also goes for employee turnover. Are you having a hard time keeping employees? My first question would be - how do you describe your culture and what would your employees say? Your employees directly effect your customer churn. Customer and Employee retention are two key metrics that can make or break your business. I have over 15 years working for businesses leading all kinds of CX efforts including process improvement initiatives, implementing employee and customer feedback programs, and building CX roadmaps that lead to world-class experiences. Let me help you do the same. Attract, Retain and Refer is my motto. How are you doing with these? Change is hard. That's why you need a change agent that is people-focused, and will consistently have your customers top of mind - everyday - in every meeting.
Roberta O'keith Lss’s Current Industry Questionpro
Roberta
O'keith Lss’s Prior Industry
The Signature
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Ge Capital
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Bankers Life And Casualty
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Ge Consumer Finance Partnership Marketing
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Individual Assurance
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Ge Power And Water Air Filtration
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Customer Experience Professionals Association
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Mulberry Consulting Associates
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Vinsolutions
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Black And Veatch
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Confirmit
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Murphy Hoffman
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Rokeith
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Jump 180 Podcast
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The Growth Coach Of Greater Kansas City
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Fli Transportation And Logistics
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Work Experience

Questionpro
Senior Account Director
Mon May 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Fli Transportation And Logistics
Account Relationship Manager
Tue Nov 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon May 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Rokeith
Solutions Consultant - Presales
Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
The Growth Coach Of Greater Kansas City
Owner/ Partner/ Business Coach
Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Jump 180 Podcast
Creator
Wed Jul 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Rokeith
Customer Experience Advisor/ Fractional CMO/ CXO
Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Murphy Hoffman
Customer Experience Leader
Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Confirmit
Senior Director of Customer Experience Consulting
Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Confirmit
Director, Customer Experience Consulting
Sat Jul 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Black And Veatch
Business Excellence & Innovation Leader
Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Mulberry Consulting Associates
Customer Experience Consultant
Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Vinsolutions
Marketing Executive
Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Customer Experience Professionals Association
Board Member
Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Ge Power And Water Air Filtration
LEAN Six Sigma Master Black Belt
Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Customer Experience Professionals Association
Founding Member
Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Ge Power And Water Air Filtration
Customer Insights Leader
Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Ge Power And Water Air Filtration
Interim Marketing Director
Tue Feb 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Ge Power And Water Air Filtration
Customer Insights Manager
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Ge Power And Water Air Filtration
LEAN Six Sigma Black Belt
Sun Jul 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Individual Assurance
Vice President Business Intelligence
Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Ge Consumer Finance Partnership Marketing
Customer Lifecycle Marketing Manager
Thu Jul 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Bankers Life And Casualty
Assistant Vice President Business Development
Fri Nov 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Ge Capital
New Product Development Manager
Sat Jul 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)
The Signature
Legal Network Consultant
Sun Mar 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)